GENERAL

What if I have no broadband service available at all, or if my service is very limited? Where will the broadband service be built first and why?


Like many other complicated construction projects, there are very specific technical and monetary reasons for how broadband should be constructed: Since this is a very large construction project with more than 3,000 miles of fiber optic cable that must be installed before all members can have an opportunity to take the service, the construction is planned to occur in four (4) phases…one phase per year. Existing electric circuits using metallic conductors cannot be used to transport the light source for broadband service.​ Phase 1 actual construction began on December 9, 2019, with preparation of the existing power line pole routes to accept the new fiber option cables. The construction must begin where the Internet Service Provider (ISP) source originates. This is typically at or near the electric power substation. Once the light source is available at the power substation, fiber optic cable is attached to each electric feeder circuit that travels by and serves all locations where homes and businesses are located. At each electric substation, fiber optic construction begins with circuits that serve areas where higher member concentration exists. This can include areas where some homes may already have broadband service, while others nearby may not have service. This method of construction affords the lowest cost of construction possible and helps to reduce the cost of internet packages made available to members.





TROUBLESHOOTING

How come I'm not getting the internet speed I'm paying for in my package?


There are many reasons your internet connection might appear slow. Below are some possible reasons your speed may seem slow: Older devices with less RAM (random access memory) and slower processors are going to have a harder time dealing with heavy internet use, such as streaming and multi-tasking. This means your slower internet speed might have nothing to do with your internet connection. Instead, it might be the device you're using to access it. If this is the case, you will probably want to upgrade the device or use something else you have that is better equipped for the way you use the internet. Try moving closer to the router to see if you can get a better connection. Wi-Fi signals get weaker as you get further from the router, and they are also disrupted and weakened by thick walls and other barriers. If you can't move closer to the router, you an extend your internet's ​range by using a Wi-Fi range extender. These devices can be plugged into outlets in between the router and the area where the signal is weak, and they will provide a boost to the Wi-Fi. If you have many devices connected to your router and they're all streaming and/or uploading and downloading data, then speeds may slow down during those times.





INTERNET

How much do the internet packages cost?


Our Residential Internet Packages are listed below: $54.90 - ​100 mbps (upload/download) $84.90 - 1,000 mbps (1GB) (upload/download) Our Small Business Internet Packages are listed below: $84.90 - ​100 mbps (upload/download) $304.90 - 1,000 mbps (1GB) (upload/download)





VOICE

How much do the voice packages cost?


Our Residential Phone Prices are listed below: $29.95 - ​First phone line $25.00 each - Additional phone line(s) Our Small Business Phone Prices are listed below: $49.95 - ​First phone line $35.00 each - Additional phone line(s)





BILLING

Why is my bill higher/lower than my monthly rate?


Your first and last month's bill is prorated. Please visit https://www.tombigbeefiber.com/prorated-billing to visit this process. You may also have changed your internet or voice package during the month.





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Cutting the cord

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