Report an Internet Outage

Technical support is always available to you.

Experiencing an Internet Outage?

Before contacting us, review these troubleshooting questions first. It might not only fix the issue, but save you time as well.

If the issue persists, you can reach our technical support team 24/7. If they are unable to resolve the problem, a fiber technician will be dispatched as soon as possible.

  • Are any devices online or is the issue isolated to one device, one website, or one area of the home?
  • Do you have the power to the Wi-Fi router? What color are the lights?
  • Has any cabling or equipment been damaged, moved, or unplugged?
  • When completing a speed test within the Tombigbee Fiber App, what are the results?
  • Are the non-working devices connected to the correct network if multiple networks are set up?

Customer Service

1 (877) 342-3728

Please call our main office number if you have any questions or require assistance.

Technical Support

1 (888) 601-2449

Having technical issues? Please call our technical support line. They are available 24/7.

E-Mail

You can also email us support@tombigbeefiber.com

Mail

Payments can be mailed to
PO Box 89
Tupelo, MS 38802

We’ll Keep You Informed

Information on both planned outage and system maintenance are sent via text message to the main phone number on the customer’s account.