Frequently Asked Questions
Answers to your most commonly asked questions.
What is the price for internet service?
Residential Packages
- 300 MBPS Download/Upload – $54.90/month
- 1 GBPS Download/Upload – $84.90/month
- 2 GBPS Download / 1 GBPS Upload – $99.90/month
- More detail can be found HERE.
Business Packages
- 500 MBPS Download/Upload – $84.90/month
- 1 GBPS Download/Upload – $154.90/month
- 2 GBPS Download / 1 GBPS Upload – $304.90/month
- More detail can be found HERE.
What number do I call if I have questions about my fiber bill?
1-877-FIBER2U
Are there any data caps with this service?
There are no data caps or bandwidth throttling (intentional slowing or speeding of internet service) with our service.
How can I pay for my bill?
We offer many payment options to pay your bill. We also offer no convenience fee for all digital payment methods. All of our payment methods include the following: in office, night drop, bank draft, mail-in payment, online payment with the customer portal, pay-by-phone, kiosk, and the Tombigbee EPA app.
You can also sign up for autopay through the customer portal via checking account, credit card, or debit card.
Visit https://www.tombigbeefiber.com/payments for more details.
Is there a late fee if I don’t pay on time?
Yes, a late fee will be assessed on the account if the payment is not made on the original due date.
Are there any upfront costs when I sign up for internet service?
Tombigbee is not requiring a deposit or installation fee. Your first bill will be prorated. The first bill will cover service selection costs between the service connection date through the end of the following month. After the first bill is paid, your bill will be a flat rate based on the selected service plan.
More information about proration can be found at https://www.tombigbeefiber.com/prorated-billing.
When will I be billed for my service?
All billing will begin for Tombigbee Fiber services once installation is completed and all service options provided have been turned on. All services are billed ahead. This means if you receive a bill in July, it will be for services in August.
To understand more about your first month’s bill, please go to our “Understand Prorated Billing” site at tombigbeefiber.com/prorated-billing.
What happens if the equipment is damaged?
Physical damage will be charged to the subscriber. Malfunctioning equipment will be replaced by Tombigbee Fiber at no charge.
Do I have to return the equipment if I change or cancel service?
Yes. You are responsible for returning the equipment in good condition to our office. If you do not return the equipment, you will be charged an equipment collection fee.
Why should I choose Tombigbee Fiber over other providers?
The answer is simple, Tombigbee Fiber, LLC belongs to Tombigbee Electric Power Association which belongs to its members. When we say we are “Bringing Your Fiber to You” we mean just that. It is your fiber. The money you pay for service funds the costs of building and maintain the system with local people that live and work here in our community. If you have trouble with your service, you will contact local people and all decisions are made locally. We will serve you in the same manner that we served you electric power for over ninety years. If you see a red truck, it will mean that Tombigbee Electric or Tombigbee Fiber is there to serve you.
How will my fiber service be connected to my house? Will the service be underground or overhead?
Typically, the path of your fiber service will follow the same path as your electricity. If you have underground power, you will have underground fiber service. If your electricity is aerial, your fiber service will be aerial.
Why is fiber optic internet better than satellite, DSL, and other forms of internet?
Simply stated, it is the fastest form of internet available. Fiber optic cables transfer data faster than satellite or DSL.
Will fiber optic internet be enough to stream live television?
Fiber optic internet is capable of multiple streaming platforms simultaneously. Tombigbee Fiber offers the bandwidth to meet each customer’s individual needs.